• Ebook Vietnam tourism occupational standards: Hotel management

    Ebook Vietnam tourism occupational standards: Hotel management

    VTOS development methodology; VTOS levels and qualifications; VTOS competency units; conduct a staff performance review; deliver a group training session; prepare and analyse financial statements and reports; manage front office operations; handle staff grievances and resolve problems; procure products or services...

     104 p hiu 22/08/2022 73 32

  • Ebook Vietnam tourism occupational standards: Housekeeping operations

    Ebook Vietnam tourism occupational standards: Housekeeping operations

    VTOS development methodology; VTOS levels and qualifications; VTOS competency units; arrange trolley and equipment; deliver a group training session; manage incidents and emergencies; identify staff development needs; handle staff grievances and resolve problems; implement occupational health and safety practices...

     173 p hiu 22/08/2022 72 32

  • Ebook Hospitality skills: A practical approach (Second Edition) - Part 1

    Ebook Hospitality skills: A practical approach (Second Edition) - Part 1

    Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café....

     97 p hiu 22/08/2022 64 24

  • Ebook Hospitality skills: A practical approach (Second Edition) - Part 2

    Ebook Hospitality skills: A practical approach (Second Edition) - Part 2

    Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café....

     74 p hiu 22/08/2022 60 23

  • Lecture Tourism theory, concepts and models - Chapter 12: Tourism and the individual

    Lecture Tourism theory, concepts and models - Chapter 12: Tourism and the individual

    Lecture Tourism theory, concepts and models - Chapter 12: Tourism and the individual. By the end of this lecture you should be able to: define propensity and intensity; analyse barriers to travel and know how to disaggregate interest as a discrete barrier; understand the role of the leisure paradox in influencing travel over one’s life span; apply generational cohort theory to explain differences in travel by generations;...

     11 p hiu 22/08/2022 29 0

  • Lecture Tourism theory, concepts and models - Chapter 11: Sociological and Anthropological concepts in tourism

    Lecture Tourism theory, concepts and models - Chapter 11: Sociological and Anthropological concepts in tourism

    Lecture Tourism theory, concepts and models - Chapter 11: Sociological and Anthropological concepts in tourism. By the end of this lecture you should be able to: understand tourism as a quest for contrived reality; evaluate how tourism is a quest for authenticity; define the environmental bubble and critique how it forms the basis of commercial tourism; evaluate Cohen’s five roles of tourists; analyse Cohen’s quest for the other;...

     26 p hiu 22/08/2022 31 0

  • Lecture Tourism theory, concepts and models - Chapter 13: Impacts – Conflict over place change

    Lecture Tourism theory, concepts and models - Chapter 13: Impacts – Conflict over place change

    Lecture Tourism theory, concepts and models - Chapter 13: Impacts – Conflict over place change. By the end of this lecture you should be able to: describe Doxey’s irridex; analyse how impacts are caused by place change; evaluate Budowksi’s relationships between tourism and the environment; understand how conflict theory underlies early attempts to assess social and environmental impacts of tourism;...

     14 p hiu 22/08/2022 29 0

  • Lecture Tourism theory, concepts and models - Chapter 15: Climate change, resilience and transition to a carbon neutral economy

    Lecture Tourism theory, concepts and models - Chapter 15: Climate change, resilience and transition to a carbon neutral economy

    Lecture Tourism theory, concepts and models - Chapter 15: Climate change, resilience and transition to a carbon neutral economy. By the end of this lecture you should be able to: describe the role the Intergovernmental Panel on Climate Change (IPCC) plays in discussing climate change; discuss whether tourism is a victim, winner or loser in climate change; analyse tourism’s contribution to climate change; discuss and analyse the concept of...

     13 p hiu 22/08/2022 29 0

  • Lecture Tourism theory, concepts and models - Chapter 6: International tourism

    Lecture Tourism theory, concepts and models - Chapter 6: International tourism

    Lecture Tourism theory, concepts and models - Chapter 6: International tourism. By the end of this lecture you should be able to: describe factors that influence bilateral tourism flows; identify why tourism is a politically selective activity; analyse the role of Bilateral Air Service Agreements in international tourism; describe the freedoms of the air; critique the role of the World Trade Organization in tourism;...

     15 p hiu 22/08/2022 26 0

  • Lecture Tourism theory, concepts and models - Chapter 2: What is tourism?

    Lecture Tourism theory, concepts and models - Chapter 2: What is tourism?

    Lecture Tourism theory, concepts and models - Chapter 2: What is tourism? By the end of this lecture you should be able to: identify and analyse the force field of tourism knowledge; understand the development of myths about tourism and assess their validity; identify the components of tourism; distinguish between and critique heuristic and technical definitions of tourism;...

     19 p hiu 22/08/2022 29 0

  • Lecture Tourism theory, concepts and models - Chapter 3: The structure of tourism

    Lecture Tourism theory, concepts and models - Chapter 3: The structure of tourism

    Lecture Tourism theory, concepts and models - Chapter 3: The structure of tourism. By the end of this lecture you should be able to: describe the key elements of systems models; compare and contrast different open and closed ended models of tourism; demonstrate how each of us operates within our own unique tourism system; analyse the concept of a destination as a key component of any model;...

     14 p hiu 22/08/2022 30 0

  • Lecture Tourism theory, concepts and models - Chapter 4: Attractions

    Lecture Tourism theory, concepts and models - Chapter 4: Attractions

    Lecture Tourism theory, concepts and models - Chapter 4: Attractions. By the end of this lecture you should be able to: conceptualise an attraction; critique the tourism attraction system and identify and apply markers; understand the hierarchy of attractions and recognise that the same attraction can play different roles for different market segments; analyse a taxonomy of attractions;...

     19 p hiu 22/08/2022 27 0





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