Ebook Service quality in leisure and tourism: Part 2

Continued part 1, part 2 of ebook "Service quality in leisure and tourism" provide readers with content about: achieving or delivering quality; quality and culture change; quality management systems; quality management tools and techniques; measurement of quality; quality and human resource management;...

Từ khóa: Service quality in leisure and tourism, Leisure industry, Quality assurance, Delivering quality, Quality management systems, Quality management tools, Human resource management