Ebook Vietnam homestay operations manual

The Vietnam Homestay Operations Manual has been designed as a compendium to the homestay operator training material developed by the EU-funded High Impact Tourism Training Programme for the Informal Sector (HITT) Vietnam supported by the EU-funded Environmentally and Socially Responsible Tourism Programme (ESRT). The manual provides an overview of the key topics from the HITT homestay operator training course including basic hospitality skills such as customer service, housekeeping and food and beverage service, through to small business management skills such as basic marketing and accounting.

Từ khóa: Vietnam homestay operations manual, Homestays in Vietnam, Tourism in Vietnam, Customer service, Maximising sales, Managing money