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Ebook Hospitality skills: A practical approach (Second Edition) - Part 1
Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café....
97 p hbu 22/08/2022 154 38
Từ khóa: Vietnam tourism certification board, Hospitality skills, Tiêu chuẩn kỹ năng nghề du lịch Việt Nam, Customer relations, Culturally diverse environment, Communication skills, Handing customer complaints
Ebook Speaking by SpeakingSkills for Social Competence: Part 1 - David W. Dugas
Ebook Speaking by SpeakingSkills for Social Competence: Part 1 is intended to support one semester of study for intermediate students learning English conversation. The topic of Unit 1 is Socializing, and each of its two parts deals with a subtopic related to Socializing (Small Talk and Invitations). The other units are divided in a similar way.
56 p hbu 27/04/2022 140 23
Từ khóa: Skills for Social competence speaking by speaking, Skills for Social competence, Speaking by speaking, Communicative activitie with the grammar, The sociolinguistic framework
Ebook Speaking by speaking skills for social competence: Part 2 - David W. Dugas
Ebook Speaking by speaking skills for social competence: Part 2 is intended to support one semester of study for intermediate students learning English conversation. Part 2 consists of 6 units: The internet; Entertainment; Occupation; Travel; Banking; Health and Environment.
52 p hbu 27/04/2022 122 11
Từ khóa: Skills for Social competence speaking by speaking, Skills for Social competence, Speaking by speaking, Communicative activitie with the grammar, The sociolinguistic framework
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