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Ebook Hospitality skills: A practical approach (Second Edition) - Part 1
Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café....
97 p hbu 22/08/2022 154 38
Từ khóa: Vietnam tourism certification board, Hospitality skills, Tiêu chuẩn kỹ năng nghề du lịch Việt Nam, Customer relations, Culturally diverse environment, Communication skills, Handing customer complaints
Ebook Hospitality skills: A practical approach (Second Edition) - Part 2
Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café....
74 p hbu 22/08/2022 144 36
Từ khóa: Vietnam tourism certification board, Hospitality skills, Tiêu chuẩn kỹ năng nghề du lịch Việt Nam, Basic first aid, Responding to emergencies, Environmental issues, Employer expectations
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