Unit 9: Responsible tourism good practice for cultural heritage sites in Vietnam. By the end of the unit participants will be able to: Overview of cultural heritage and tourism in Vietnam; cultural heritage site planning for sustainability; responsible interpretation & communication of cultural heritage values; cultural heritage conservation & tourism impact management; responsible cultural heritage product development; sustainable financing...

 148 p hiu 26/12/2022 40 0 Download

The following will be discussed in this unit: Tourism and the accommodation sector overview; the issue of water, energy and waste in the accommodation sector; implementing waste, water & energy minimisation actions; introduction to Green Lotus standards.

 91 p hiu 26/12/2022 35 0 Download

The following will be discussed in this unit: Overview of tour and travel sector in Vietnam; implementing responsible tourism in internal management; developing responsible tourism products; creating responsible tourism supply chains; ensuring responsibility in marketing and communications; responsible support to tourism destinations.

 149 p hiu 26/12/2022 39 0 Download

VTOS development methodology; VTOS levels and qualifications; VTOS competency units; conduct a staff performance review; deliver a group training session; prepare and analyse financial statements and reports; manage front office operations; handle staff grievances and resolve problems; procure products or services...

 104 p hiu 22/08/2022 154 45 Download

VTOS development methodology; VTOS levels and qualifications; VTOS competency units; arrange trolley and equipment; deliver a group training session; manage incidents and emergencies; identify staff development needs; handle staff grievances and resolve problems; implement occupational health and safety practices...

 173 p hiu 22/08/2022 143 41 Download

Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café....

 97 p hiu 22/08/2022 158 38 Download

Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café....

 74 p hiu 22/08/2022 145 36 Download

Lecture Tourism theory, concepts and models - Chapter 12: Tourism and the individual. By the end of this lecture you should be able to: define propensity and intensity; analyse barriers to travel and know how to disaggregate interest as a discrete barrier; understand the role of the leisure paradox in influencing travel over one’s life span; apply generational cohort theory to explain differences in travel by generations;...

 11 p hiu 22/08/2022 76 0 Download

Lecture Tourism theory, concepts and models - Chapter 11: Sociological and Anthropological concepts in tourism. By the end of this lecture you should be able to: understand tourism as a quest for contrived reality; evaluate how tourism is a quest for authenticity; define the environmental bubble and critique how it forms the basis of commercial tourism; evaluate Cohen’s five roles of tourists; analyse Cohen’s quest for the other;...

 26 p hiu 22/08/2022 94 1 Download

Lecture Tourism theory, concepts and models - Chapter 13: Impacts – Conflict over place change. By the end of this lecture you should be able to: describe Doxey’s irridex; analyse how impacts are caused by place change; evaluate Budowksi’s relationships between tourism and the environment; understand how conflict theory underlies early attempts to assess social and environmental impacts of tourism;...

 14 p hiu 22/08/2022 81 0 Download

Lecture Tourism theory, concepts and models - Chapter 15: Climate change, resilience and transition to a carbon neutral economy. By the end of this lecture you should be able to: describe the role the Intergovernmental Panel on Climate Change (IPCC) plays in discussing climate change; discuss whether tourism is a victim, winner or loser in climate change; analyse tourism’s contribution to climate change; discuss and analyse the concept of...

 13 p hiu 22/08/2022 90 0 Download

Lecture Tourism theory, concepts and models - Chapter 6: International tourism. By the end of this lecture you should be able to: describe factors that influence bilateral tourism flows; identify why tourism is a politically selective activity; analyse the role of Bilateral Air Service Agreements in international tourism; describe the freedoms of the air; critique the role of the World Trade Organization in tourism;...

 15 p hiu 22/08/2022 91 3 Download