By the end of the unit participants will be able to: Describe the meaning and importance of sustainability in food and beverage operation; implement environmental responsibility provisions in food and beverage including practicing low energy use, being water wise and minimising waste; explain importance of sourcing and providing good, sustainable food and beverage products; explain how to implement social responsibility in food and beverage...

 73 p hiu 26/12/2022 49 0 Download

The following will be discussed in this unit: Tourism and its importance to government; the challenge of sustainable growth; incorporating sustainability into tourism plans; using impact appraisals in tourism planning for sustainability; identifying policy areas to create an enabling environment for Responsible Tourism.

 114 p hiu 26/12/2022 44 0 Download

Lecture Responsible Tourism - Unit 13: Community action in responsible tourism. By the end of the unit participants will be able to: Describe how to develop responsible tourism products that are economically viable; identify methods to safeguard the local community and environment from negative tourism impacts; explain the importance of community, government and private sector participation and support in tourism; identify opportunities to...

 79 p hiu 26/12/2022 44 0 Download

Lecture Responsible Tourism - Unit 14: Responsible tourism good practice for craft villages in Vietnam. By the end of this unit, participants will be able to: understand the positive and negative economic, environmental and social impacts of craft villages in Vietnam and the benefits of responsible tourism; explain the importance of developing products for markets and marketing them responsibly and ways to do so; explain the principles and...

 138 p hiu 26/12/2022 39 0 Download

Lecture Responsible Tourism - Unit 15: Responsible tourism good practices for protected areas in Vietnam. By the end of this unit, participants will be able to: Understand the impacts of tourism in protected areas and the importance of responsible tourism; explain how to integrate responsible tourism principles into protected area planning; explain how responsible tourism principles should be considered in protected area infrastructure and...

 156 p hiu 26/12/2022 44 0 Download

The following will be discussed in this unit: Overview of responsible tourism impact monitoring for sustainability; planning & organising a monitoring programme; developing monitoring indicators; implementing, adapting & improving a monitoring programme.

 63 p hiu 26/12/2022 34 0 Download

Unit 9: Responsible tourism good practice for cultural heritage sites in Vietnam. By the end of the unit participants will be able to: Overview of cultural heritage and tourism in Vietnam; cultural heritage site planning for sustainability; responsible interpretation & communication of cultural heritage values; cultural heritage conservation & tourism impact management; responsible cultural heritage product development; sustainable financing...

 148 p hiu 26/12/2022 39 0 Download

The following will be discussed in this unit: Tourism and the accommodation sector overview; the issue of water, energy and waste in the accommodation sector; implementing waste, water & energy minimisation actions; introduction to Green Lotus standards.

 91 p hiu 26/12/2022 34 0 Download

The following will be discussed in this unit: Overview of tour and travel sector in Vietnam; implementing responsible tourism in internal management; developing responsible tourism products; creating responsible tourism supply chains; ensuring responsibility in marketing and communications; responsible support to tourism destinations.

 149 p hiu 26/12/2022 37 0 Download

VTOS development methodology; VTOS levels and qualifications; VTOS competency units; conduct a staff performance review; deliver a group training session; prepare and analyse financial statements and reports; manage front office operations; handle staff grievances and resolve problems; procure products or services...

 104 p hiu 22/08/2022 148 45 Download

VTOS development methodology; VTOS levels and qualifications; VTOS competency units; arrange trolley and equipment; deliver a group training session; manage incidents and emergencies; identify staff development needs; handle staff grievances and resolve problems; implement occupational health and safety practices...

 173 p hiu 22/08/2022 139 41 Download

Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café....

 97 p hiu 22/08/2022 154 38 Download